I currently do not have a family doctor – how do I find a family doctor?
If you do not currently have a family doctor contact Health Care Connect at 1-800-445-1822 http://www.health.gov.on.ca/en/ms/healthcareconnect/public/ and they will connect you with a doctor. In the meantime, if you have a medical emergency, please seek medical care at the nearest emergency department.
What is urgent care?
Urgent Care is an after-hours service available to the rostered patients of the Chatham-Kent Family Health Team. The doctors within the CKFHT have an alternating schedule, 5 days a week, where they see patients with acute (urgent) conditions that require immediate attention.
Please note that this is not for emergency cases. Any emergency should be taken to the nearest emergency department or reported to 9-1-1.
You can find the after-hours schedule at http://ckfht.ca/urgent-care-shedule/
Can I only see my own doctor for urgent care?
No. If something requires immediate attention and your own doctor cannot see you – you will be offered the Urgent Care clinic, regardless of which doctor or which site within the health team is holding it.
How do I get an Urgent Care appointment?
Through your family physician’s office. When an acute condition comes up, call your family physician’s office.
Is the Urgent Care clinic only in Chatham?
No. The Urgent Care clinic is offered at all CKFHT sites (Chatham, Ridgetown, Dresden or Wallaceburg) – depending on which doctor is holding the clinic. The clinics will be held in each doctor’s regular office, unless otherwise stated.
What is considered “acute” or “urgent”?
A condition that “comes up suddenly” is acute – including, but not limited to: a sore throat, ear/eye infection, rashes, animal bites, etc. Chronic conditions (diabetes, high blood pressure, medication refills, form completions, or annual physicals) are not considered urgent and should be managed through routine office appointments.
I work during the day, so can I wait for an after-hours clinic to see my doctor?
No. These clinics are intended for urgent/acute cases only. For any regular office appointment, you must call your doctor’s office and schedule a regular visit with your doctor.
I don’t have a doctor; can I see a doctor in Urgent Care?
No. Unfortunately this is a service available only to patients who have a doctor within the Chatham-Kent Family Health Team.
If you do not currently have a doctor contact Health Care Connect at 1-800-445-1822 http://www.health.gov.on.ca/en/ms/healthcareconnect/public/ and they will connect you with a doctor. If this is a medical emergency please seek medical care at the nearest emergency department.